IT Support Associate, Amazon

Job Description

Amazon is hiring an IT Support Associate to provide first-level technical support across Fulfillment Center operations. The role involves resolving hardware and software issues, network troubleshooting, systems administration, data cabling, and root cause analysis. The position also supports project activities, mentors technical support technicians, and maintains reliable technology services across diverse operational environments. 

Apply: Apply Now

Responsibilities

• Provide Level One IT support for the fulfillment center operations and troubleshoot technical problems.
• Engage in network engineering, network troubleshooting, and root cause analysis for technology problems.
• Administer systems administration across different hardware and software environments.
• Manage data cabling, telecom/PBX administration, printing, scanning, PCs, and handheld devices.
• Facilitate project management, IT activities, and mentorship of technical support technicians.

Requirements

• Minimum one year of experience working in a corporate setting on computers that run Windows, Mac, or Linux operating systems.
• Experience in solving problems related to computer systems.
• Experience in maintaining Zebra thermal printers and solving thin clients, PC, scanners, and mobile device problems.
• Good technical skills with an ability to analyze and solve problems.
• Good written and oral communication skills with an ability to learn new technology.

Preferred Qualifications

• CompTIA A+ certification for knowledge in technical support.
• CompTIA Network+ certification for knowledge in networking basics.
• Cisco/CCNA certification for experience in network troubleshooting.
• Linux Red Hat for knowledge in operating systems administration.
• AWS or Microsoft hardware installation experience and certification.