Senior Success Guide, AgentForce/Data Cloud, Salesforce
Job Description
The Senior Success Guide position for AgentForce/Data Cloud requires staff members to use their proficiency in Salesforce Data Cloud and AgentForce to drive customer success. The position combines consulting work with technical expertise and the development of artificial intelligence solutions to help key clients achieve optimal results from Salesforce data and AI.
Date Posted: December 08, 2025
Expiration Date: NA
Job ID: JR321313
Apply: Apply Now
Key Responsibilities
- Act as a trusted Subject Matter Expert for Data Cloud and AgentForce within the Success Guide organization.
- Engage proactively and reactively with Premier and Signature customers to optimize Data Cloud and AgentForce usage.
- Deliver tailored engagements aligned with Data Cloud and AgentForce capabilities.
- Lead expert coaching sessions, success requests, and advisory engagements.
- Build strong relationships with customers and internal stakeholders including Success Managers, Account Executives, and Support teams.
- Drive thought leadership through mentoring, coaching, and knowledge sharing across teams.
Basic Requirements
- 4–6 years of experience in a customer-facing role within the technology industry.
- Strong expertise in Data Cloud (Data 360) and AI-driven solutions.
- Ability to articulate the competitive advantage of Data Cloud for AI and automation use cases.
- Excellent English communication and interpersonal skills.
- Proven ability to translate technical concepts into measurable business value and ROI.
- Strong technical acumen across Salesforce products with a proactive, self-driven mindset.
- Bachelor’s Degree required.
Preferred Qualifications
- Experience working with enterprise customers in global environments.
- Background in AI automation, analytics, and customer data platforms.
- Proven mentoring or enablement experience within technical or success teams.
Experience collaborating with cross-functional and geographically distributed teams.
