Salesforce Service Cloud, Wipro

Hyderabad
February 3, 2026
Full Time

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Job Description

Wipro is hiring experienced Salesforce Service Cloud professionals to design, develop, and optimize enterprise-grade customer service solutions. This role focuses on Service Cloud architecture, advanced Salesforce development, system integrations, and SLA-driven delivery. The position plays a key role in supporting large-scale digital transformation programs while ensuring performance, security, and customer satisfaction in a fast-paced, client-facing environment.

Date Posted: January 19, 2026

Expiration Date: NA

Experience: 5–8 Years

Job ID: NA

Role: Salesforce Service Cloud Developer

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Primary Responsibilities

  • Create personalized Salesforce Service Cloud solutions through implementation of Service Console and Omni-Channel and Knowledge Base and Entitlements and SLAs. 
  • Develop Apex classes and triggers and Lightning Web Components (LWC) that provide high performance and security while supporting multiple reuse cases. 
  • Business analysts and product owners work together with me to transform their complex business requirements into technical solutions that can scale. 
  • Lead code reviews while enforcing coding standards and verifying that developers comply with Salesforce security best practices.
  • Use advanced debugging methods to identify and fix complex technical problems while I enhance platform performance. 
  • Service Cloud implementations require SLA compliance and system reliability which we establish through ongoing improvement efforts. 
  • Guide junior developers through mentoring while I direct technical processes within delivery teams.

Technical & Support Responsibilities

  • Integrate Salesforce Service Cloud with external systems such as CTI, ERP, telephony, and third-party applications using REST/SOAP APIs and Platform Events.
  • Manage DevOps and deployment processes including CI/CD pipelines, Git/GitHub version control, and sandbox management.
  • Support production environments by monitoring system performance and resolving escalations within defined SLAs.

Qualifications Required

  • Salesforce development experience requires 5 to 8 years of work with Apex, SOQL/SOSL, and Lightning Web Components (LWC) technologies.
  • The candidate must possess deep knowledge of Salesforce Service Cloud which includes Case Management and Service Console and Omni-Channel capabilities.
  • Should possess practical knowledge of Flow Builder and automation which enables organizations to decrease their need for custom code.
  • Demonstrates complete knowledge about API design and integration patterns and Salesforce security models.
  • Candidate has experience working in enterprise delivery environments that require compliance with service level agreements.
  • Possesses excellent skills in analyzing problems and solving them through troubleshooting methods.
  • Can effectively communicate in writing and through speech for client interactions.

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