Oracle Fusion Cloud SCM, Logistics Functional, Principal Consultant, Oracle

Support / Customer Success
Karnataka, Hyderabad, Bengaluru
January 20, 2026
Regular

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Job Description

Oracle is looking for an experienced Oracle Fusion Cloud SCM – Logistics Functional Principal Consultant to become part of Customer Success Services (CSS). This position is primarily concerned with the implementation, maintenance, and fine-tuning of the Oracle Transportation Management (OTM) Cloud modules so that customers all around the world can have smooth logistics and supply chain operations. 

The job is characterized by profound functional knowledge, resolving incidents, empowering customers, and working together with Oracle support and delivery teams to achieve remarkable customer satisfaction.

Date Posted: January 9, 2026

Expiration Date: NA

Experience: 6–10+ Years

Job ID: 321988

Role: Individual Contributor (Career Level IC4)

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Primary Responsibilities

Oracle OTM Implementation & Support

  • Provide implementation and production support for Oracle Transportation Management Cloud modules including Order Management, Contract & Rate Management, Shipment Management, BPA, GTM, Fleet Management, and Freight Settlement.
  • Diagnose, replicate, and resolve complex functional and technical issues.

Incident & Service Request Management

  • Manage and resolve critical incidents, prioritizing business-impacting issues.
  • Log, track, and manage Service Requests (SRs), RFCs, and escalations through My Oracle Support.

End-User Support & Enablement

  • Respond to functional “how-to” queries and configuration guidance.
  • Conduct user training, onboarding sessions, and knowledge-sharing workshops.

Configuration & Release Management

  • Support SaaS configurations including workflows, roles, approvals, reports, and security.
  • Analyze quarterly updates, perform regression/UAT testing, and communicate impact to stakeholders.

Integration & Data Flow Support

  • Troubleshoot integrations, APIs, file-based data flows, and OIC/OFS interfaces.
  • Coordinate with IT and integration partners for issue resolution.

Documentation & Customer Experience

  • Maintain functional documentation, FAQs, and process guides.
  • Act as a customer advocate, identifying recurring issues and recommending enhancements.

Essential Qualifications

  • Bachelor’s degree (BE, BTech, MCA).
  • Minimum 8 years of experience with Oracle Transportation Management Cloud.
  • Strong functional knowledge of logistics and supply chain business processes.
  • Proven experience supporting Cloud OTM modules.
  • Working knowledge of BI reports (BIP, OTBI).
  • Strong analytical, problem-solving, and troubleshooting skills.

Preferred Qualifications

  • Experience with Oracle Fusion Cloud SCM projects.
  • Strong communication, stakeholder management, and project coordination skills.
  • Exposure to enterprise-scale logistics and global supply chain environments.

Required Skills

  • Oracle Transportation Management (OTM) Cloud
  • Oracle Fusion Cloud SCM
  • Logistics & Supply Chain Processes
  • Customer Success Services (CSS)
  • Incident & Service Request Management

SaaS Support & Configuration

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