Java AI/ML, Wipro

Java
Karnataka, India, Bengaluru
January 27, 2026
Full Time

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Job Description

Wipro is hiring experienced Java AI/ML professionals to support and manage enterprise-scale AI/ML and Java-based applications. This role focuses on production support, technical escalation management, performance monitoring, and capability development within delivery teams. The position plays a critical role in ensuring SLA compliance, customer satisfaction, and continuous improvement across AI/ML-enabled enterprise systems while working in a dynamic, client-facing environment.

Date Posted: January 12, 2026

Expiration Date: NA

Experience: 5–8 Years

Job ID: NA

Role: Java AI/ML Engineer

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Primary Responsibilities

  • Supervise and manage the daily production operations, then compare the transactions with the defined performance and quality parameters to evaluate their adherence.
  • Keep an eye on the performance dashboards, SLA metrics, customer feedback, and resolution scores on a daily basis.
  • Offer tech support and process assistance to the team to take their productivity and efficiency to a higher level.
  • Keep records, track and document every single client inquiry, the steps taken to troubleshoot, and the resolution reached.
  • Make sure that the operating procedures and the timelines specified in the contracts are strictly followed.
  • Use precise diagnosis and troubleshooting of the Java-based and AI/ML-enabled systems to settle the client escalations.
  • Pass on the issues that have not been resolved to the appropriate internal teams within the timeframes specified.
  • Examine call logs and issue trends to take action and prevent the problems from recurring.
  • During the interaction with the clients, make sure that the company service agreements and legal requirements are complied with.
  • Internally and externally, communicate the solutions in a clear and professional manner.

Technical & Support Responsibilities

  • Oversee and troubleshoot technical impediments encountered by the users of Fullstack Java Enterprise applications.
  • Render services to the end-users through well-structured and systematic problem diagnosis methods.
  • Present other options whenever necessary to keep the client’s trust and business operation uninterrupted.
  • Carry out follow-ups and arrangements for callbacks to verify the effectiveness of the resolution and adherence to SLA.
  • Continuously provide excellent customer service during the resolution of complicated technical issues.

Qualifications Required

  • Fullstack Java Enterprise environments experience of 5-8 years.
  • Java-based enterprise applications expert with strong practical knowledge.
  • Role in production systems support and technical escalations management.
  • Good awareness of SLA-based delivery methods and quality requirements.
  • Good analytical, troubleshooting, and problem-solving abilities.
  • Superb oral and written communication skills for the client-facing interactions.

Desired Qualifications

  • Familiarity with AI/ML-powered business applications or platforms.
  • Experience in delivery environments that focus on the customer and are based on Service Level Agreements (SLAs).
  • Participation in the implementation of process improvement and operational excellence projects.

Possessing the quality of leading teams and facilitating the ongoing enhancement of capabilities.

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