Director, Support Engineering (Data & AI), Databricks

Job Description

Databricks has opened a position for Director of Support Engineering in Data & AI who will manage a team of Data & AI professionals based in Bengaluru to assist customers throughout the APJ and EMEA regions. The senior leadership position leads operational improvements while establishing platform dependability through teamwork with customers and product engineers and international support groups who operate 24/7 to deliver significant results.

Date Posted: February 2026

Expiration Date: NA

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Main Duties

• Support Engineering team is required to function as India site leader while handling operations during APJ and EMEA business times. 
• Manage big teams which consist of Data & AI experts who perform their duties with high efficiency. 
• Work with customers to help them manage their production operations while we enhance their system performance and platform durability. 
• Help customers to implement new Databricks features and products during their actual business operations. 
• Handle customer data platforms to guarantee they function at maximum capacity without any interruptions.

Essential Qualifications

• 18+ years of experience in IT with a strong background in Software and Data Engineering.
• 6+ years of experience managing managers and leading large technical teams (100+).
• Expertise in Big Data and distributed systems (Spark, Hadoop, Kafka).
• Strong customer-facing leadership and troubleshooting experience.
• Bachelor’s or Master’s degree in Computer Science or a related technical field.

Preferred Qualifications

• Demonstrate practical Spark skills through their experience working on actual production systems. 
• Practical experience in handling Machine Learning, AI and Data Science tasks. 
• Experience in working with cloud data systems that support enterprise-level operations. 

Capacity to perform in environments that experience rapid development while carrying out their work.