Oracle Fusion Cloud SCM OM Functional – Lead, Oracle

Oracle, SQL
Hyderabad, Bengaluru
January 14, 2026
Regular

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Job Description

The Oracle Fusion Cloud SCM OM Functional Lead plays a crucial role in delivering full Oracle SCM Cloud solutions to worldwide clients through close collaboration. The job encompasses involvement in the implementation of the system, offering functional support, incident resolution, and process enhancement covering Order Management, Logistics, Shipping, and Manufacturing. You will be engaging with various departments, providing your expert opinion, and making sure that the customers are happy in a very competitive SaaS market.

Date Posted: January 7, 2026

Expiration Date: NA

Experience: 6–10+ Years

Job ID: 310925

Role: Individual Contributor (IC4)

Job Category: Product Development

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Primary Responsibilities

Incident Management & Customer Support

  • Troubleshoot and resolve complex functional and technical Oracle SCM Cloud issues.
  • Track, diagnose, replicate, and resolve critical service incidents.
  • Own customer issues end-to-end and coordinate escalations when required.

Functional Consulting & Implementation

  • Gather business requirements and translate them into Oracle Fusion SCM functional specifications.
  • Advise customers on best practices aligned with Oracle SCM Cloud capabilities.
  • Support implementations, upgrades, and post-go-live activities.

End-User Enablement & Training

  • Respond to user “how-to” queries and business process questions.
  • Conduct functional training, onboarding, and knowledge-sharing sessions.
  • Create and review Knowledge Articles and documentation.

Configuration, Testing & Releases

  • Support SaaS configurations including workflows, approvals, roles, and reports.
  • Perform functional testing, regression testing, and UAT during quarterly updates.
  • Analyze “What’s New” releases and communicate impact to stakeholders.

Integration & Data Flow Support

  • Monitor and troubleshoot integrations, APIs, file-based data flows, and OIC/OFS.
  • Coordinate with IT teams and external partners for integration issue resolution.

Customer Success & Continuous Improvement

  • Act as a customer advocate to improve user experience and system adoption.
  • Stay updated with Oracle SCM innovations and recommend continuous improvements.
  • Promote SaaS best practices and compliance standards.

Essential Qualifications

  • Bachelor’s degree or MBA in a relevant discipline.
  • 6–10+ years of experience in Oracle Fusion Cloud SCM implementations or support.
  • Strong expertise in Oracle Fusion Cloud Order Management, including:
    • Order Orchestration
    • Pricing
    • Global Order Promising
    • Logistics & Shipping
    • Procurement (Drop-ship, Buy-Sell)
    • Manufacturing (Make-to-Order)
  • Ability to map Oracle SCM functionality to real-world business processes.
  • Experience supporting L1/L2/L3 functional issues.
  • Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications

  • Knowledge of Fusion Cloud architecture and Setup Manager.
  • Experience with FBDI, OTBI, BIP reports, and Redwood UI.
  • Exposure to SaaS integrations and external data loading.
  • Basic experience with SQL, OTBI, or BI tools.
  • Knowledge of security setup and data privacy standards.
  • Experience in Managed Services and offshore delivery models.

Required Skills

  • Oracle Fusion Cloud SCM
  • Order Management (OM)
  • Order Orchestration
  • Logistics & Shipping
  • SaaS Implementations
  • Functional Testing & UAT
  • Incident & Service Request Management
  • Customer Success

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