Senior Support Engineer – IT Operations, HCLTech

Senior Support Engineer
Karnataka, India, Bangalore
September 4, 2026
Full Time

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Job Description

HCLTech is hiring a senior support engineer for its IT operations team in Bangalore, with a focus on production support, cloud technologies, incident management, and service reliability.  Having proficiency in GCP on cloud platforms is essential, together with ITIL processes and L2 support. Problem solving of complex issues in production, log analysis, finding the root cause, and collaborating with stakeholders can be considered among the desired experiences. Communications and support certifications can be considered as an extra benefit.

Experience: Senior-level IT operations experience

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Responsibilities

  • Facilitate support of production environment in Google Cloud Platform (GCP), such as Compute Engine, Kubernetes Engine, Cloud SQL, and Cloud Storage.
  • Identify complex issues in the L2 Production environment by analyzing the logs, understanding the cause of the issue, and resolving the issue.
  • Handle incident management, problem management, change management, and service level management.
  • Provide support to cloud environments in relation to scalability, availability, disaster recovery, and security.
  • Communicate incident management, problem management, escalation, and service change management with internal and external stakeholders.

Requirements

  • Knowledge about the following Google Cloud Platform services: Compute Engine, Kubernetes Engine, Cloud SQL, Cloud Storage, Cloud Monitoring, and Cloud Logging.
  • Knowledge about cloud architecture, Scacloud architecture, scalability, high availability, disaster recovery, and cloud security.
  • Proficient in working on L2 Production Support and solving technical issues.
  • Troubleshooting capabilities that consist of analysis of logs, identifying the root cause, and proposing a solution.
  • Effective communication skills to have better communication with stakeholders.

Preferred Qualifications

  • The ITIL Foundation Certification should be pursued but is not mandatory.
  • Certifications associated with GCP, cloud platform, and product support technology would come in handy.
  • Being aware of the products like Pub/Sub, Dataflow, Kubernetes Engine, Cloud Monitoring, and Cloud Logging comes in handy.
  • Experience with enterprise cloud operation, service management, and production support operation is helpful.
  • Cooperation within the team and customer support operation is desirable.